Orders

Clicking on the ‘Orders’ button in the first tier administration menu will enable you to view all orders that have come into your portal. Depending on the type of payment processed you may have to wait and match up an order to a payment, but from this interface you can help the KHZ_StoreFront to keep track of your inventory. The order page looks like the following image. As you can see from the image a new second tier menu appears containing the buttons ‘Order Processing’ and ‘Download Requests.’ Order Processing is the default view and will present you with a list of orders from your KHZ_StoreFront




You can filter the list of orders by user account. To do so, select the User Name from the drop down list beside the ‘Customer:’ title. The page will refresh and the list will only show orders made by the selected user.

Creating an Order

You can create a blank order for a registered user and fill it out for yourself if need be. Simply select the users name from the second drop down list and click the ‘Create a Blank Order’ button to bring up the blank order form similar to the one that follows.




As you can see this adds a new order to your site, and allows you to select the products to be ordered as well as the date of the order; to begin fill in the date of the order placement as shown below.




The next step is to add the order items to the order. This can be done by select the product from the dropdown list as shown below and clicking the ‘Add New Line Item’ button beside it.



Once the product has been selected the list below will refresh with a new entry containing a quantity text box for the number of items to be purchased and a Unit Cost to enter the price per item. The list will look similar to the following picture.




To change the amount charged to the end user, enter the new amount in the Unit Cost textbox. If the number if items are not the same as the default 1, change the number in the Quantity textbox. Once the values reflect the order, click the blue disk icon on the left of the line item. To cancel changes that you’re currently making click the ‘refresh’ icon to go back to the values that you had before you began editing the item.


Viewing Order Details

If you would like to view the details concerning an order, you can select the order from the order list page by clicking on the ‘Open Order#?’ button under the Order Number column.




The screen that follows will show you detail about the order such as who made the order, what they ordered, where the orders is to be shipped, who authorized the order, and any comments made about the order such as delivery details.






Canceling an Order

While viewing an order a new third tier menu will appear containing controls to exit viewing the order, cancel the order, email the order to the store owner, or print the order for mailing to the store owner.




To cancel the order completely due to non payment or user request, click the ‘Cancel this Order’ button on the third tier menu. The page will return to the list of orders the order you’ve just cancelled will still be in the list but will have no options available to you for manipulation of this order.

Removing Single Items from an Order

While viewing an item you can remove items from the order by clicking the ‘X’ button next to the item in question. The page will post back and the item will be removed from the order.

Receiving Order Payments

Once you’ve received payment for an order you need to tell KHZ_StoreFront that the payment was received. While viewing your list of orders, you should see a button for each order on the right side of the list labeled ‘Receive Payment.’ Click this button to tell the system that payment has been received.




Once you’ve clicked the button the page will post back and there will be two buttons replacing it. The buttons are to let you tell the KHZ_StoreFront that you’ve sent the product to the customer, or refunded the customer their money.




Refunding Order Payment

To refund a payment to an unsatisfied customer, simply click the refund button to the right of the order, at any time after clicking the ‘Receive Payment’ button.




A cancelled or refunded order will not show any buttons to the right of the listing, but any active order will allow you to refund payment at any time after you have received it.

Refunding a Single Item in an Order

To refund an item in an order, simply open the order, and delete the item by clicking the ‘X’ on the left of the item listing.. The order will recalculate itself, and the item will be added to existing inventory.